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Job Source: Wendy's - Road Restaurant GroupWendy's - Road Restaurant Group
Delta, BC, Canada
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Job Source: AGF Rebar Inc.Richmond, BC, Canada
$ 150.000 - 200.000
Terms of Employment: Full time, Permanent
Salary: Commensurate with Experience
Language of Work: English
Company Info:
Located by the harbour in the historic fishing village of Steveston, in Richmond, British Columbia, Baan Lao Fine Thai Cuisine guests are greeted with a beautiful ocean view and unique décor, transporting them on an intriguing and memorable culinary journey. We provide authentic, upscale Thai food, inventive cocktails, and a carefully curated wine list.
Baan Lao means “Our Home”, reflecting our core value of ensuring everyone feels like an honoured guest. Enveloped in the warmth of our surroundings and the hospitality of our team, guests will enjoy the eye-catching presentation of our food, have their taste buds captivated by the depth and layers in the flavours, and revel in a variety of unique special touches that will make their evening an experience they don’t want to leave and can’t wait to return to.
Job Duties:
Serve as a brand ambassador for Baan Lao, demonstrating honesty, integrity, and a commitment to exceptional customer service
Lead by example as you coach and mentor the restaurant team
Formulate and monitor the restaurant operation to ensure dine-in and take-out service meets the Baan Lao brand standard for quality, efficiency and accuracy
Arrange special large portions and take out/party orders
Coordinate restaurant flow with the kitchen, modifying operational and service procedures for timely delivery and guest satisfaction
Understand and optimize the customer experience
Oversee customer service and manage feedback, following up on guest concerns and comments to ensure exceptional customer satisfaction
Mitigate any conflict, providing a positive team dynamic
Arrange staff work shift schedules, oversee staff performance and provide on-site or off-site guidance when needed
Recruit and retain quality team members
Develop or revise new employee training procedures, supervise the training, and assess the result
Monitor cash closing, submit daily cash and sales report
Check daily inventory records and organize regular stocktaking
Comply with all federal, provincial and municipal laws
Qualifications:
High school diploma is required
3+ years of management experience in the food and beverage industry
Previous Thai food restaurant management experience is strongly preferred
Exceptional customer service, good interpersonal and communication skills
Strong organization, teamwork and problem-solving skills, with demonstrated flexibility
Ability to effectively prioritize and execute tasks in a fast-paced environment
Thorough understanding of FoodSafe and liquor law regulations
Strong ability to influence, build relationships, and have difficult conversations
Passionate about maintaining a positive environment for guests and staff
We look forward to adding your energy and enthusiasm to our team.
BAAN LAO FINE THAI CUISINE ● 4100 Bayview Street, Richmond, BC
Dine With Us ● 778.839.5711
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