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, Canada
Customer Technical Service Representative A Snapshot of Your Day As a Customer Technical Service Representative for the Power Turbine portfolio, you will be responsible for the timely delivery of the work instructions and technical reports for the value stream. You will coordinate and host all aspects associated with any customer witness points tha
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Old Toronto, ON, Canada
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, ON, Canada
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Richmond Hill, ON, Canada
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Vaughan, ON, Canada
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Toronto, On
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Job Source: Brim FinancialEnercare Inc.
, Canada
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Job Source: Enercare Inc., , Canada
Technical Customer Support Representative Job ID: 2023070103 Job Description
You will interact directly with customers to deploy, upgrade and troubleshoot network products designed to meet the needs of Data Centers, Network Service Providers and researchers in Software Defined Networking technology. You will develop software solutions, including troubleshooting tools and automated tests for new and evolving products.
Responsibilities
Programming in Python to develop troubleshooting tools and automated tests.
Writing automated and functional performance test cases from requirements, executing them in the lab, troubleshooting issues to identify their root cause and reporting results
Talking customers through a series of actions, over the telephone, via online chat, video conference or in writing to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults in close collaboration with Test, Design and Product Management teams
Reproducing issues in the lab and testing fixes and workarounds
Logging, prioritizing, managing and following up Customer Support Requests
Supporting the roll-out of new products and new software releases
Performing installation and upgrade tests
Being on-call up to one month on three, with flexible working hours, working continuously on an issue until resolution and responding to requests within the agreed time limits
Qualifications and Skills Required
Experience writing software of scripts to program automated test cases
Knowledge of Linux-based embedded systems
Good understanding of L2 to L4 of TCP/IP Networking
Familiarity with tracking systems like Salesforce and Bugzilla
Excellent problem solving and troubleshooting skills
Ability to write clear procedures and reports
Ability to perform under pressure in a deadline driven environment
Excellent team player with a high level of self-motivation and initiative
Excellent communication skills, both verbal and written (multilingualism is an asset)
B Sc in Computer Science, Software Engineering, B.E.E. completed
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