Verint Systems, Inc.
, ON, Canada
Verint Systems, Inc. Customer Success Director Madison , Wisconsin Apply Now At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators
Job Source: Verint Systems, Inc.Rippling
, Canada
OneVest is a financial technology company on a mission to power the world’s wealth. We offer a comprehensive Wealth Management Technology Platform platform that enables enterprises to expand their product capabilities, enhance distribution, streamline front, middle, and back office operations - all while extending innovative investor and advisor ex
Job Source: RipplingSuperMoney, LLC.
, Canada
About Requity Millions of Canadians make consistent monthly rent payments and have the cash flow to afford a home but still cannot qualify for a mortgage. They might be newcomers lacking Canadian credit history, small business owners and gig economy workers facing challenges in getting their income recognized, or families with fair credit scores.
Job Source: SuperMoney, LLC.Verint Systems, Inc.
, ON, Canada
Verint Systems, Inc. Customer Success Director Madison , Wisconsin Apply Now At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators
Job Source: Verint Systems, Inc.SuperMoney, LLC.
, Canada
About Requity Millions of Canadians make consistent monthly rent payments and have the cash flow to afford a home but still cannot qualify for a mortgage. They might be newcomers lacking Canadian credit history, small business owners and gig economy workers facing challenges in getting their income recognized, or families with fair credit scores.
Job Source: SuperMoney, LLC.GTMnow
Old Toronto, ON, Canada
Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS. Everything we do is for our cust
Job Source: GTMnowServiceNow, Inc.
Oakville, ON, Canada
ServiceNow, Inc. Director, Customer Success Addison , Texas Apply Now At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitiou
Job Source: ServiceNow, Inc.RouteThis Inc.
, Canada
RouteThis is a Waterloo-based B2B SaaS whose time has come to level up! We’re on a mission to intelligently automate customer support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent
Job Source: RouteThis Inc.Mississauga, ON, Canada
Why BoomerangFX?BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic, vision, dental and hair restoration.Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America. Our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.Role OverviewAs the Director of Customer Success at Boomerangfx, you will play a pivotal role in building and maintaining strong customer relationships. You will be responsible for developing and executing strategies to drive customer satisfaction, retention, and growth. You will lead a team of Customer Success Managers and work collaboratively with other departments to ensure our customers' needs are met and exceeded.**Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON.What we offer:Competitive Salary + Annual Performance BonusComprehensive Benefits Package (Dental, Vision, Prescription, Medical)Paid Time OffFree Onsite ParkingOnsite Fitness FacilitiesCompany events (social hours, team events)Key Responsibilities:Manage and lead a team of Customer Success Managers.Develop and implement a comprehensive customer success strategy to drive customer satisfaction, retention, and growth.Act as an escalation point for critical customer issues and ensure timely resolution.Identify opportunities to expand customer engagement and value through upselling and cross-selling.Build and maintain strong relationships with key customers, understanding their goals, challenges, and needs.Champion the voice of the customer within the organization, advocating for customer needs, feedback, and enhancement requests.Collaborate with product development and marketing teams to align offerings with customer expectations.Develop and implement key performance indicators (KPIs) to measure and improve customer success metrics.Provide regular reports and updates to senior management on the state of customer success efforts.Oversee the development of customer onboarding programs to ensure new clients are set up for success.Provide leadership, guidance, and mentorship to the team to ensure high-performance and excellent customer experience.Qualifications:Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.Total experience of 10+ years in customer engagement and customer success managementProven experience in leading and managing customer success teams in a SaaS environment.Proven experience in leading and managing teams in a SaaS environment.Strong understanding of customer relationship management and retention strategies.Excellent interpersonal, communication, and negotiation skills.Data-driven with the ability to analyze customer data and make informed decisions.Strong project management and organizational abilities.If you are looking to join a dynamic tech company that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.