ABB Schweiz AG
Quebec, QC, Canada
Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, w
Job Source: ABB Schweiz AGBath Fitter
Quebec, QC, Canada
The Specialist, Customer Intelligence (CI) is responsible for measuring the customer experience at Bath Fitter across all touch points. The Specialist will take the framework for measurement across the organization and work within our CX platforms to dive deeper into specific touch points or problem areas and share the insight with relevant stakeho
Job Source: Bath FitterBath Fitter
Quebec, QC, Canada
The Specialist, Customer Intelligence (CI) is responsible for measuring the customer experience at Bath Fitter across all touch points. The Specialist will take the framework for measurement across the organization and work within our CX platforms to dive deeper into specific touch points or problem areas and share the insight with relevant stakeho
Job Source: Bath FitterBD
Quebec, QC, Canada
Description: BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues. Job
Job Source: BDHitachi Automotive Systems Americas, Inc.
Quebec, QC, Canada
Customer Success specialist page is loaded Customer Success specialist Apply locations Quebec, Quebec, Canada time type Full time posted on Posted 2 Days Ago job requisition id R0043554 Location: Quebec, Quebec, Canada Job ID: R0043554 Date Posted: 2024-02-08 Company Name: HITACHI ENERGY CAN
Job Source: Hitachi Automotive Systems Americas, Inc.Hitachi Automotive Systems Americas, Inc.
Quebec, QC, Canada
Customer Success specialist page is loaded Customer Success specialist Apply locations Quebec, Quebec, Canada time type Full time posted on Posted 2 Days Ago job requisition id R0043554 Location: Quebec, Quebec, Canada Job ID: R0043554 Date Posted: 2024-02-08 Company Name: HITACHI ENERGY CAN
Job Source: Hitachi Automotive Systems Americas, Inc.Innomar Strategies
Quebec, QC, Canada
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and ani
Job Source: Innomar StrategiesKimoby
Quebec, QC, Canada
Company profile Kimoby is revolutionizing communication in the automotive industry! By offering a SaaS type platform, we connect thousands of service departments with their clients across North America with a single click. We shine in the 51st place of the Growth List 2020, celebrating innovation and growth of Canadian companies, and we have also
Job Source: KimobyQuebec, QC, Canada
Elevate Customer Experiences: Provide exceptional technical support to our valued customers through email and remote access. Your mission is to ensure their satisfaction and fuel their loyalty.
Be the Solution Owner: Document, manage, and resolve issues in our customer management system. Every case you close is a success story that strengthens our customer relationships.
Spotlight on Proactive Problem-Solving: Sharpen your keen eye for detail as you identify and escalate significant or emerging issues to our team leaders. Collaborate with the team to tackle escalated challenges.
Fueling Collaborative Excellence: Engage in cross-team collaboration with Quality Assurance, Operations, and Development teams to assess system and customer needs. Your insights will shape the future of our products and services.
24/7 Customer Advocacy: Embrace the opportunity to participate in rotating evening and on-call coverage. You'll be the hero that ensures our customers receive top-notch support round the clock.
The Winning Formula 3+ years of of experience in customer service supporting Enterprise and SaaS applications
Ability to triage and resolve a high volume of incoming tickets swiftly and efficiently
Expert in understanding complex technical issues and communicating solutions in easily digestible ways for customers
Ability to think creatively and find innovative solutions to customer challenges; superior problem solving skills
Experience working collaboratively with cross-functional teams such as sales, marketing, and product development
Outstanding written and verbal communication skills
Willingness to adapt to a flexible work schedule in accordance with the dynamic requirements of the business
Familiar with standard systems such as Zendesk, Google Drive, and Slack
Practical experience working with databases (PostgreSQL, SQL)
Strong technical knowledge of APIs
Experience with SaaS and Cloud-based solutions
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