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Company Description
Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable solutions that prioritize user safety and data integrity. Vircom also offers value-driven associations for MSPs, guaranteeing unparalleled email and domain security for clients, along with quick onboarding, outstanding support, and added value tools.
Role Description
This is a full-time remote role for a Customer Success Engineer at Vircom. The Customer Success Engineer will be responsible for product implementations, troubleshooting, system health checks, and leading managed services for Vircom's security solutions. The role will also involve cybersecurity tasks to ensure the protection of customer people, data and systems.
Qualifications
Technical Support and Troubleshooting skills
Experience in providing excellent customer support
Network Security and Cybersecurity knowledge
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Ability to work independently and remotely
Experience in the IT or cybersecurity industry is a plus
Bachelor's degree in Computer Science or related field is a plus
Understanding of Office 365 or Exchange is a plus
Understanding of Email protocols (SMTP, SPF, DMARC, etc) is a plus
Benefits
Work from the comfort of your own home
Home internet fully reimbursed
Join a dedicated team and make a difference
Competitive base salary and bonuses
Opportunity for advancement
Enjoy a fully subsidized health and dental insurance plan
We thank all applicants for their interest, however, we will only contact with those selected for an interview. Please note that we are exclusively recruiting people who can work legally in Canada.