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JOB SUMMARY Manages event management functions and staff on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sa
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Job Source: Le Groupe Consilium Rh & Relations de travailTrois-Rivières, QC, Canada
$ 100.000 - 125.000
JOB SUMMARY
Manages event management functions and staff on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Event Planning Operations
Leads execution of activities to support the Event Management strategy.
Works with direct reports to review scheduled events and event complexity in order to avoid potential service challenges and failures.
Ensures the property is apprised of all groups that will impact property operations.
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
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Leading Discipline and Department Teams
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Communicates vision for service delivery in Event Management to ensure guest is serviced from arrival to departure greeting from maitre’d or event services team, food and beverage delivery, fulfillment of special requests, invitation to return).
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Ensuring and Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
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Managing the Sales and Marketing Strategy
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with all applicable laws and regulations.
Ensures that regular, ongoing communication is happening in all areas of event operations Banquet Event Order meetings, pre-event briefings and staff meetings).
Reviews staffing levels to ensure that guest service and operational needs are met.
The salary range for this position is $, to $, annually.
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