General Manager

Calgary, , Canada

$ 150.000 - 200.000

ABOUT THE POSITION

Reporting to the operations leadership team for the Concorde Group, this General Manager position will be accountable for the overall performance of National 17th. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.

WHO WE ARE

Concorde Group entered Calgary’s hospitality scene in 1987 with the opening of Republik, a college bar dedicated to alternative music fans and over 30 years later has grown to become one of Canada’s largest and most diverse hospitality companies. Now with a plethora of establishments under its banner, each with its own unique vision, Concorde Group remains focused on bringing exceptional dining and entertainment experiences to Calgary. Whether you're looking for a seat on a patio, a gourmet meal, a counter-served burger and shake or a night out on the town, Concorde Group is always at the heart of fun offering something for all Calgarians.

WHAT WE OFFER

Compensation package includes competitive annual salary

Gratuities

Paid leave for sick and bereavement

Pay program based on performance and discretionary bonuses eligibility

Parking

Duty meals

Comprehensive extended health and insurance benefits package

25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU’LL DO

Understand and execute operations of a bustling business using all current procedures, standards, specifications, guidelines, and training programs

Develop and execute operational strategies

Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards

Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment

Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures

Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation

Assist the General Manager with preparation for monthly cross-venue GP meeting

Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend

Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee

Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies

Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations, but understand that this position is not full-time floor manager plus administrative responsibilities

Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback

Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner

Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules

Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures

Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met

Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures

Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements

Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns

Execute ad-hoc administrative and operational duties are required

WHAT YOU HAVE

Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred)

5+ years of hospitality experience preferred

Extensive wine and cocktail knowledge preferred

Organization skills with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problems

Advanced writing and grammatical proficiency

To be able to recognize the ability to build and maintain positive and collaborative working relationships with staff at all levels

Working knowledge of applicable employment related legislation

Integrity, discretion and judgment with tact and diplomacy on confidential matters

Advanced skills with Microsoft Office Suite

Experience with any payroll, HRMS and/or LMS

Comfortability with team delegation and holding others accountable for tasks

WHAT YOU NEED

Excellent communication skills both written and oral – approachable and genuine

Take pride in their work and respects the responsibilities and time of others

Know how to maintain a work life balance that works for them and the business

Lead by example on and off duty

Be passionate about the hospitality industry

High personal and business ethics driven by an authentic and caring personality

The ability to take ownership of duties, show initiative, proactive and learns from mistakes

Be naturally positive attitude, great personal hygiene, and a high level of deportment

To possess good judgment and problem-solving mindset

To be tactful, use discretion and keep confidential information secure

To build up the comradery of their team and inspires teamwork

Determination to always improve, doesn’t shy away from difficult conversations, openly gives and receives positive and critical feedback well

If you are a current employee of a Concorde Group venue you must first discuss your candidacy for the position with your direct manager. Once you have obtained your managers’ support, please submit your resume outlining your relevant experience and qualifications through Jobvite and indicate that you are a current Concorde Group employee on the application form.*This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description may not be entirely inclusive of all duties or qualifications required of an individual in this position.

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