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You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need t
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[Full Time] Enterprise Customer Success Manager at Convictional (United States) | BEAMSTART Jobs Enterprise Customer Success Manager Convictional United States
Date Posted
31 Oct, 2022
Work Location
Toronto, Canada, United States
Salary Offered
$100000 — $130000 yearly
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About the role:
We are seeking an Enterprise Customer Success Manager to lead the charge for our accounts at Convictional.
This role involves a high level of strategic partnership, product advocacy and proactive coaching as some accounts are building their first marketplace/drop ship offering. Customer Success Managers are responsible for:
Managing accounts to maintain high satisfaction levels, grow product adoption, usage, expansion, and ultimately renewal.
Becoming deeply knowledgeable; forming trusted advisor relationships with senior stakeholders where you are considered a strategic partner in their team.
Providing insights and best practices proactively to customers to ensure movement towards GMV goals and to influence changes that drive adoption and long term success.
Influencing the direction of Convictional’s platform and APIs, funneling customer feedback to the Product team while proactively helping customers understand how we’re working towards solutions.
Managing your book of business; understanding customer metrics and where customers are in their journey in order to inform delivery.
Delivering regular business reviews, merchandising plans and organizing success plans with your customers.
Articulating and documenting processes to help continually shape our approach to Customer Success.
Conducting formal training sessions during the onboarding phase and providing training as needed.
About you:
Able to gather context and deliver feedback effectively to a variety of external and internal stakeholders.
Strong analytical and problem solving skills.
Able to understand how customer’s business goals and requirements are carried out by their tech stack.
Able to speak about Convictional’s platform and APIs with diverse audiences.
Able to deliver ‘best path forward’ recommendations.
Highly engaged and open minded.
Has strong communication skills.
Experience:
At least 3-6 years experience as a Customer Success or Account Manager, ideally in a high-growth B2B startup environment.
Experience managing enterprise customers; small portfolios of 8-9 figure GMV Omni Channel Retailers.
Experience with sales, pro-services, consulting, technical enablement, and project management.
Extensive evidence of ability to manage complex relationships with business leaders and among business partners.
Experience working with software teams to triage project deliverables and translate requirements from business users to our internal product teams.
Entrepreneurial creativity in identifying and developing business opportunities.
A genuine passion for helping customers succeed and solving problems.
The ability to be comfortable with ambiguity – a high-growth, extremely fast changing environment.
Compensation:
$100,000 - $130,000 salary
$65,000-$102,800 in stock options
Comprehensive benefits, including Healthcare Spending Account
WFH stipend, learning budget, and corporate cards to ensure you’re never waiting for reimbursement
3 weeks paid vacation + one week shut down at the end of the year
Disclaimer:
Your location of employment will be your home office, however you will be expected to travel within North America roughly once per quarter to effectively carry out your responsibilities.
We are only prepared to hire candidates currently living in Canada and the United States and are unable to consider other international applicants.
About Convictional Enabling every company to automate B2B trade Company Size: 51 - 250 People Year Founded: 2017 Country: Canada Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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