IT Support Analyst
Mississauga, ON, Canada
We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work closely with clients to understand their unique IT needs and provide solutions that meet those needs.
Key Responsibilities: Provide technical support to clients, troubleshoot and resolve technical issues, and implement solutions to improve the performance and reliability of IT systems
Work with clients to understand their unique IT needs and provide solutions that meet those needs
Respond to client inquiries and requests for assistance in a timely and professional manner
Monitor and maintain client IT systems to ensure they are running smoothly and efficiently
Provide training and documentation to clients on the use and maintenance of their IT systems
Identify and evaluate potential system improvements and upgrades
Keep abreast of new technologies and trends in IT to ensure that our clients have access to the latest solutions
Provide support and guidance to clients during the implementation of new IT systems
Communicate progress and deliverables to clients on a regular basis
Qualifications: Knowledge and/or experience in Maximizer CRM, MS Office, MS Windows Server, and MS SQL Server
University degree of college diploma in computer science, engineering, or mathematics
Demonstrated ability to work effectively with emerging technologies
International graduates and newcomers are welcome to apply
Basic knowledge of the PC architecture, as well as computer networking
Positive attitude to learn new technologies, and products
Ability to work on multiple projects at the same time
Able to work with little or no supervision
Strong command of English language, both oral and written
Driver’s license and car to travel to client sites
Positive attitude and desire to grow
About BALANCED+ BALANCED+ is a leading provider of IT consulting services to businesses of all sizes. We offer a wide range of services, including custom software development, data analytics, and IT project management. Our team is made up of experienced professionals who are committed to delivering the highest quality solutions to our clients.
We offer a competitive salary, benefits, and opportunities for growth and advancement.
If you are a highly motivated, results-driven individual with a passion for technology and a desire to help businesses succeed, we encourage you to apply for this opportunity.
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