SMYLS Health
Calgary, AB, Canada
Job Title: Customer Success ManagerCompany: SMYLS.caLocation: CalgaryAbout Us:Many services provided by family physicians aren't covered by provincial health insurance plans. As the financial strains on family practices increase, properly managing uninsured services is crucial for the financial health of a clinic.Until now family doctors in Canada
Job Source: SMYLS HealthICwhatUC - AR Video for Enterprise
Calgary, Canada
ICwhatUC has an employee stock option plan – one of the perks of joining a company as one of its foundational team members! Stock options are built directly into our compensation plan and are offered as a bonus when we hit collective company goals. Unlimited vacation ICwhatUC offers unlimited vacation to give our team the opportunity to rest and
Job Source: ICwhatUC - AR Video for EnterpriseEightSix Network Inc
Calgary, Canada
Many services provided by family physicians aren't covered by provincial health insurance plans. As the financial strains on family practices increase, properly managing uninsured services is crucial for the financial health of a clinic. Until now family doctors in Canada have had very limited tools and supports necessary to successfully manage uni
Job Source: EightSix Network IncICwhatUC - AR Video for Enterprise
Calgary, Canada
ICwhatUC has an employee stock option plan – one of the perks of joining a company as one of its foundational team members! Stock options are built directly into our compensation plan and are offered as a bonus when we hit collective company goals. Unlimited vacation ICwhatUC offers unlimited vacation to give our team the opportunity to rest and
Job Source: ICwhatUC - AR Video for EnterpriseSMYLS Health
Calgary, AB
Job Title: Customer Success Manager Company: SMYLS.ca Location: Calgary About Us: Many services provided by family physicians aren't covered by provincial health insurance plans. As the financial strains on family practices increase, properly managing uninsured services is crucial for the financial health of a clinic. Until now family doctors i
Job Source: SMYLS HealthSaint-Gobain
Calgary, Canada
Why do we need you ? WHAT'S THE JOB? We are presently looking for a Customer Service Representative at our Calgary branch. Schedule: Monday to Friday Status: Full Time, permanent, On-site Here's what you'll be responsible for in this role This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-m
Job Source: Saint-GobainSaint Gobain
Calgary, Canada
We are presently looking for a Customer Service Representative at our Calgary branch. Schedule: Monday to Friday Status: Full Time, permanent, On-site Here’s what you’ll be responsible for in this role This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and profess
Job Source: Saint GobainPayshepherd
Calgary, Canada
Note that a requirement of the role is written and verbal fluency in both French and English languages. This capability will be tested as a part of the hiring process. PayShepherd solves a massive problem for heavy industry (i.e. mining, shipbuilding, forest products, pharmaceuticals, steel, chemicals, manufacturing, energy, etc.) in the area
Job Source: PayshepherdCalgary, , Canada
Quack is a fast-growing SaaS startup based out of Calgary, Alberta. We are revolutionizing the way businesses engage with their customers throughout the sales process. Our innovative parallel/power dialing platform enables sales development reps (SDRs) to connect to live prospects over the phone in 10X less time.
We pride ourselves on our cutting-edge technology, customer-centric approach, and a vibrant work culture that encourages creativity and personal growth.
Location:
Responsibilities:
Serve as the primary point of contact and advocate for assigned customers through building strong relationships with SDRs & SDR Managers.
Conduct onboarding sessions (Typically less than 15 min per session) and provide consultative support to ensure customers can fully leverage Quacks platform and achieve their desired outcomes.
Proactively engage with customers to ensure their success, address any concerns.
Monitor customer health and usage patterns, proactively identifying potential issues and offering solutions to enhance their experience and maximize value.
Collaborate closely with the CEO, CRO & CTO to drive customer retention and expansion, providing input on product roadmap & renewal negotiations.
Act as the voice of the customer within the company, providing feedback to product management and engineering teams to drive product improvements and new feature development.
Stay up-to-date with industry trends and best practices in customer success, actively sharing knowledge and insights with the team.
Requirements:
Bachelor's degree in business, marketing, or a related field (or equivalent practical experience).
Proven experience in a customer success, account management, or similar role within a SaaS company.
Strong interpersonal skills with the ability to build rapport and establish credibility with customers.
Excellent communication and presentation skills, both verbal and written.
Demonstrated ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines.
Analytical mindset with the ability to analyze customer data, identify trends, and develop data-driven strategies.
Self-motivated and results-oriented, with a proactive approach to problem-solving.
Familiarity with CRM systems and customer success platforms (e.g., Salesforce, Outreach, SalesLoft, Hubspot, Apollo) is a plus.
Why Join QuackDials:
Opportunity to get in on the ground floor (under 10 employees) with a fast-growing & well funded Canadian SaaS startup and contribute to its success story.
Dynamic and inclusive work environment that encourages creativity and collaboration.
Flexible work hours and the option for remote work.
How to Apply:
To apply for the Customer Success Manager position at Quack, please submit your resume and a cover letter detailing your relevant experience and why you believe you would be a great fit for our team. Email your application to [email protected]. Please use "Customer Success Manager Application - [Your Name]" as the subject line. We look forward to hearing from you!
Note: Only shortlisted candidates will be contacted for an interview. Quack is an equal opportunity employer.
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