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IT Support Analyst

Mississauga, ON, Canada

$ 80.000 - 100.000

We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work closely with clients to understand their unique IT needs and provide solutions that meet those needs.

Key Responsibilities: Provide technical support to clients, troubleshoot and resolve technical issues, and implement solutions to improve the performance and reliability of IT systems

Work with clients to understand their unique IT needs and provide solutions that meet those needs

Respond to client inquiries and requests for assistance in a timely and professional manner

Monitor and maintain client IT systems to ensure they are running smoothly and efficiently

Provide training and documentation to clients on the use and maintenance of their IT systems

Identify and evaluate potential system improvements and upgrades

Keep abreast of new technologies and trends in IT to ensure that our clients have access to the latest solutions

Provide support and guidance to clients during the implementation of new IT systems

Communicate progress and deliverables to clients on a regular basis

Qualifications: Knowledge and/or experience in Maximizer CRM, MS Office, MS Windows Server, and MS SQL Server

University degree of college diploma in computer science, engineering, or mathematics

Demonstrated ability to work effectively with emerging technologies

International graduates and newcomers are welcome to apply

Basic knowledge of the PC architecture, as well as computer networking

Positive attitude to learn new technologies, and products

Ability to work on multiple projects at the same time

Able to work with little or no supervision

Strong command of English language, both oral and written

Driver’s license and car to travel to client sites

Positive attitude and desire to grow

About BALANCED+ BALANCED+ is a leading provider of IT consulting services to businesses of all sizes. We offer a wide range of services, including custom software development, data analytics, and IT project management. Our team is made up of experienced professionals who are committed to delivering the highest quality solutions to our clients.

We offer a competitive salary, benefits, and opportunities for growth and advancement.

If you are a highly motivated, results-driven individual with a passion for technology and a desire to help businesses succeed, we encourage you to apply for this opportunity.

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