Sales Manager

North York, ON, Canada

WHO WE ARE Greenstone Financial Services was founded in 2007 and quickly become a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand and now Canada. Backed by majority shareholders Ontario Teacher’s Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ), we've expanded into the Canadian market, introducing affordable, high-quality insurance products. Our commitment to data-driven decision-making and a continually evolving product offering reflects our dedication to meeting the ever-changing needs of our customers. Renowned for award-winning customer service, we leverage technology and analytics to design, administer, market, and distribute a variety of insurance products in collaboration with the world’s most trusted underwriters. Join us in shaping the future of insurance.PURPOSE OF THE ROLE Lead and inspire a team of Sales Agents and Insurance Representatives on a day-to-day basis to ensure that their performance meets customer and business expectations, through daily training, motivating, coaching and driving positive customer outcomes. Undertake a range of ad hoc tasks and responsibilities as delegated from time to time by your manager.KEY ACCOUNTABILITIESThe following aspects of this role are indicative only and in no way limit the Company in allocating additional accountabilities (specific tasks, projects or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification.Leadership / Results and People ManagementProvide support, coaching and mentoring to Sales Agents and Insurance RepresentativesIdentify coaching opportunities for all team members and develop accordinglyIdentify growth potential and develop employees within their roleIdentify growth potential and develop employees for various opportunitiesProvide direction to team on a daily basisEnsure all new team members are correctly inducted into the teamRun monthly team meetings and ad hoc workshopsEnsure that compliance rules are followed at all timesEnsure that the customer engagement rules are followed at all timesListen to calls and provide relevant and regular coaching to all team membersEffectively utilise in-house coaching framework and apply to all coaching conversationsAdhere to and meet individual KPIs / objectives and contribute to business and team KPIs / ObjectivesContribute to the team using appropriate methods and interpersonal styles to ensure successful outcomes and the attainment of business objectivesUphold and strengthen the Company’s values and ensure adherence to business rulesPossess an intimate knowledge of teams’ daily resultsSet team goals that align with business objectivesReview daily stats and reporting and action any developmental opportunitiesFollow-up on agent QA error and compliance standardsComplete assigned projects as directedDrive a high preforming professional and compliant sales teamComplete required formal reviews within required timeframes e.g. probation reviews, 121s, performance reviewsEnsure morning minutes are delivered to the team on a daily basis Support the recruitment of new team members in conjunction with talent acquisition partnersBuild a high performance, high energy professional cultureVarious ad hoc DutiesEnsure all mentoring and development feedback is documented and stored in appropriate filesManage complaints as needed and complete complaints processConduct regular QA spot checks in line with QA agreementsMaintain a detailed understanding of associated systems, products, processes and proceduresAssist in managing call queuesAny ad hoc duties as required by managerPOSITION REQUIREMENTS EssentialLLQP (Ontario minimum other jurisdictions highly regarded) or ability to obtainMinimum 2-3 year of people management experience5+ years of experience in a relevant discipline or equivalent knowledge and skills gained through extensive practical experience Proven capability to achieve sales results through guidance, coaching and mentoringPrevious experience within a sales and customer service environmentDemonstrated ability to lead a group of people to achieve targets and positive customer outcomesDemonstrated ability to drive motivation and innovative thinkingExcellent communication skillsConsistently demonstrating the Company’s valuesHighly developed interpersonal skillsEagerness and ability to embrace and implement regular feedbackConfident, positive and a passion for salesDynamic individual with high energyUnderstanding of coaching model/s and proven success through there implementationBENEFITSThat's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:What's in it for you?Funded Induction product training and on-going coaching and support4 weeks' vacation leave per year10 Sick daysHybrid role (3 days in office 2 days working-from-home)100% employer paid health benefits$500 Health spending accountParental leave top-up5% RRSP matchingGrowth opportunitiesWill pay for memberships and renewals/ongoing licensing costs for relevant provincesFree weekly lunches and more!Apply NowIf this role interests you, we would love to hear from you!