Vancouverfilipino
Vancouver, Metro Vancouver Regional District, Canada
OMNI News is hiring. We are expanding our language news programming with the launch of OMNI News: Filipino and OMNI News: Arabic this Fall. Proudly serving new and next-generation Canadians, the daily national newscasts in Tagalog will take a fresh and innovative approach to telling local stories, breaking news and enterprise reporting through a cu
Job Source: VancouverfilipinoAlgo Communication Products Ltd
Burnaby, BC, Canada
Company Overview:Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products. Our innovative solutions are designed to make industrial communication safe, simple, and effective. We collaborate with some of the largest technology companies globally to deliver cutting-edge produc
Job Source: Algo Communication Products LtdFreshBooks
Vancouver, Metro Vancouver Regional District, Canada
About FreshBooks FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. F
Job Source: FreshBooksApple Inc.
Vancouver, Metro Vancouver Regional District, Canada
Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Appl
Job Source: Apple Inc.Apple Inc.
Vancouver, Metro Vancouver Regional District, Canada
Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Appl
Job Source: Apple Inc.FreshBooks
Vancouver, Metro Vancouver Regional District, Canada
About FreshBooks FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. F
Job Source: FreshBooksApple
Vancouver, BC, CA
Summary Posted: May 1, 2024 Weekly Hours: 40 Role Number: 200549285 Imagine what you could do here. The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, fro
Job Source: AppleApple
Vancouver, BC, Canada
SummaryPosted: May 1, 2024 Weekly Hours: 40 Role Number:200549285Imagine what you could do here. The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazi
Job Source: AppleVancouver, BC, Canada
Location: Vancouver Reporting to: CEO Salary: 130-145JD Sports is looking to add a Director of Omni-Channel to join our team and play a pivotal role in our operational strategy, ensuring a seamless and integrated customer experience across all channels. Reporting directly to the CEO, you will drive operational excellence and enhance our brand presence in the digital landscape. Your responsibilities will include overseeing the operations of our eCommerce website, ensuring the attainment of key metrics and KPIs. Collaborating closely with retail, merchandising and marketing departments, you will optimize inventory, decrease time to market and increase product availability to drive traffic and enhance conversion rates. The ideal candidate will have a deep understanding of omni-channel strategies, emerging technologies, and a proven track record of successfully implementing and optimizing cross-channel initiatives. This Director will play a pivotal role in aligning our online and offline channels to create a seamless and cohesive customer journey.Key Duties/Responsibilities:Oversee the end-to-end operations of our eCommerce platform.Monitor key metrics and KPIs related to omni-channel performance.Prepare and deliver regular reports on eCommerce operations, sales forecasts, and budget adherence.Lead the Ecommerce team to optimize standard operating procedures and ensure efficiency.Partner with merchandising teams to optimize inventory levels and product availability across all channels, paired with the timely launch of new products on our Ecommerce platform.Implement strategies to minimize stockouts and excess inventory, ensuring a balanced and profitable assortment.Design and implement efficient workflows to minimize time to market and maximize product availability.Develop and maintain a proactive system for monitoring product availability and addressing discrepancies.Strategically position the business for successful growth beyond current targets on a year-over-year basis.Investigate and determine reasons for products not being live on the website. Collaborate with relevant teams to resolve issues promptly.Enhance the online customer experience through the implementation of innovative tools and user-friendly features.Lead a concierge-level customer service team to address eCommerce-related issues in line with brand service standards.Serve as the point of contact for all product-related website issues and inquiries.Participate in regular meetings and communications to ensure alignment on eCommerce operational objectives.Actively participate in quality assurance efforts for the implementation of new eCommerce functionality and integrations.Support ad-hoc eCommerce-related requests as required.KPI Ownership SalesSales targets: Annual, quarter, month, week and day targets met due to efficient and cohesive operationsAverage order value: average amount spent by customers in a single transactionCost per return/rate of returns: Cost associated with processing each return or exchange and percentage of products sold that are returned by customers.Conversion rate: percentage of website or app visitors who take a desired action (e.g., make a purchase)Channel-specific conversion rates: conversion rates for each individual channel (online, in-store, mobile, etc.)Operations:Omni-channel integration efficiency: how well systems and processes integrate across various channelsOmni-channel adoption rate: the percentage of customers using multiple channels for interaction.Time to market: time taken to bring new products, features or services to market across all channels.Customer experience KPIsOrder cycle time: time taken from order placement to delivery and overall satisfaction with the omni-channel experienceTime to resolution: average time taken to resolve customer issues or inquiries.Net promoter score (NPS): measure of customer loyalty and likelihood to recommend the brand.Customer Lifetime Value (CLV): predicated revenue a customer will generate over their entire relationship with the brand.Skills/Experience/Knowledge needed:Proven leadership experience in eCommerce or omni-channel operations or a related role.Strong time management and organizational skills to meet tight deadlines for new product/campaign launches.Expert proficiency in eCommerce platforms and software, including Shopify.Excellent communication skills.Detail-oriented with the ability to manage multiple tasks simultaneously.Knowledge of eCommerce trends and best practices.Strong analytical and problem-solving skills, including proficiency in Microsoft Excel.Customer-focused mindset.